I recently started using Zopim as our live chat agent. Zopim has a fantastic web dashboard, but the problem is that there is no dedicated application for Mac. Chatting in a web browser is less than ideal, especially when it can get lost amongst the tabs when browsing.
Zopim does have a guide on how to setup a dedicated app on Windows using Chrome, but they have no such guide for Mac. Here is a solution: using Fluid App to create a dedicated Zopim app for your Mac.
Steps Followed:
- Download and Install Fluid. You only need the free version of Fluid for a basic Zopim app.
- Open Fluid, enter URL: “https://dashboard.zopim.com/?lang=en-us”, Name: Zopim, Icon: zopim-icon.png (save this icon and select), Press Create.
- Open the newly created Zopim App and Login. You now have a Zopim App to chat to your visitors.
- (Optional Extra): If you want to use multiple Zopim dashboards at a time for different accounts, you can use a paid version of Fluid which allows for separate cookie storage (different logins). You can name each app such as “Zopim – Site 1”, “Zopim – Site 2”, etc. The extra step is when opening Zopim, select Preferences, go into Security Preferences, and select “Cookie Storage: Separate from Safari”. You can now login into each Zopim app with a different account.
This should make using Zopim a lot easier on your Mac. If you have any setup issues, please comment below.
If you use above setup, is there a way to automatically use “live chat” when you are online and “email” when you are away/ idle.
Should be able to do this using Idle Timeout. (Settings > Personal > Idle Timeout).
Thanks it worked!! I have been looking for a thing like this for days. Thanks!